by anton | Sep 30, 2013 |
Every client has a unique profile at Integrat. As part of our Account Management services, we assign a dedicated account manager to every account to make sure our clients get the best possible service in accordance with their specific needs. We offer a range of services and products related to mobile aggregation and wireless applications. Naturally, not all clients require the exact same “packages” to serve them. It all depends on what your business goals are and what you need to communicate, market and provide for your unique target market. For example: if you want to run a SMS campaign, you could make use of our Bulk SMS services. Or if you need a professional front end for your telephony system, our Interactive Voice Response product could be just the thing. Or maybe you have a great mobile application you wish to launch but need an expert company to host it for you. That is why every account is management differently, but is also equally important. Our account managers strive to provide client satisfaction by aligning and enhancing relationships, transferring values and data correctly, and collaborative planning. The centralized Account Management office is core to the operation, facilitating a centralized point of entry for any implementation of a client’s specific requirements. Their roles include: The rest of the team fully understand the client’s requirements and assist in developing a detailed up to date with the latest happenings, offerings and solutions at Integrat. Integrat’s Account Managers thus: Have an in depth understanding of the software development lifecycle Are able to expertly co-ordinate all resources Assist in delivering the project on...
by anton | Sep 27, 2013 |
When dealing with a wireless application service provider (WASP) a client has certain rights, and in turn, the provider should conduct their business in a way that is compliant with WASPA’s guidelines should they be a member of the organization – like Integrat. Let’s have a look at the compliance management of an ethical WASP. They don’t promise services they are unable to provide and their services must not be unreasonably prolonged or delayed. However, a WASP is not liable for failure to provide a service due to circumstances beyond its control. They respect the intellectual property rights of their clients and other parties and will not knowingly infringe such rights. That being said, a WASP should also not transmit or publish illegal content and if they are aware of such content, they should report it to the relevant authorities. The same can be said for services or promotional content that is not considered decent. This includes explicit violent or sexual presentations, promotion of racial disharmony, inducing an unacceptable sense of fear or anxiety, or any material that are meant to debase, degrade or demean. Mobile compliance management also refers to data protection in that a WASP will take all reasonable measures to prevent unauthorized or unlawful access to, interception of, or interference with any data. A WASP should provide their full contact details on their website, including the registered company name, telephone and fax numbers, e-mail address the WASPA Code of Conduct. Procedures should be in place to allow clientele to lodge complaints regarding the services provided. Members must acknowledge receipt of complaints expeditiously, and must respond to...
by anton | Sep 25, 2013 |
At Integrat your OPS support needs are taken care of by our team of savvy experts. It is one of the many services you can obtain when you sign up with your favourite Wireless connected and have an overview of the operational processes. An example of this type of support happens when a when a client sends through a request for a specific connection type – e.g. SMPP/HTTP. The mentioned department will then set up the connections. This runs concurrently with the setup between the client, HiGate and the Network Operators. Do you, as the client, have a specific bearer in mind? No problem – we will setup whichever bearer you prefer. Other functions include: service level agreements, rate changes and rerates, and gate changes. We maintain service level agreements with clients as well as Network Operators and also manage client expectations in regards to how long bearers will take to activate the networks. Integrat is constantly trying to find the fastest and most efficient gates to channel our clients’ traffic through and often move clients over on their behalf to a quicker or more cost effective connection. We also handle any changes that the client requests on the rates of their bearers. Excellent communication, know-how and client satisfaction is what our OPS support team does best. As a business owner, you and your employees need to focus on making your business great – Integrat will jump the hoops behind the scenes so you don’t have to. Pick up your phone or type a mail and get in touch – you won’t look...
by anton | Sep 23, 2013 |
Mobile compliance and customer service are very important to us at Integrat. That is why we are fully compliant with WASPA – the South African Wireless Application Service Provider’s Association. As with any public communication medium, mobile users are also subject to potentially harmful or rules with penalties that range from hefty fines to suspension from the organisation. As part of Integrat’s compliance management and customer service, we offer support and advise in terms of handling and resolving...
by anton | Sep 20, 2013 |
Do you know exactly what it is a mobile application host does? Hosting a client’s content requires more than just a computer, an internet connection and the occasional click of a button. Typically, a host has a large number of servers containing their customers’ business logic and data. They employ hardware- or software-based load balancing components to provide quality of service guarantees to customers. The hosting environment asks for flexibility as different applications require different components and methods of hosting. Hosting isn’t limited to applications either. Integrat for instance also provides hosting for: content, Web or WAP sites, databases, application to person service, and complete mobile application architecture. Infrastructure usually consists of systems to manage the business data, application servers which encode the business logic and web servers which provide the web interface between end-users and the business applications. How does the relationship between the mobile application host and the customer work? Usually, the application owner approaches the host with their program. The host will provide assistance where needed and then put the app with all the relevant data on their servers. Integrat for example will help their clients with the planning and implementation of their mobile solutions from the start in such a way that: Architectural planning is made easier Clients can receive expert advice and guidance It is possible to plan in advance with regards to the hosting requirements. The application is now available to the owner and their clientele to use. This and constructs pre-programmed responses. The host charges the application owner based on the resources (such as bandwidth, CPU, or storage) required for the processing...
by anton | Sep 18, 2013 |
Mobile application hosting plays a very important role in mobile service provision. An application doesn’t just happen on the internet – it has to be made available by a provider for public use and in such a way that it enhances, and not hurt, the user’s experience. The internet has experienced a big boom these last few years with the production of better, of 2011 alone. It was predicted then that he number of tablet users in the U.S. could increase to nearly 90 million by 2014 and Smartphone users with 2 billion worldwide by 2015. With such an increase in popularity it was evident that the mobile community was ready to embrace the mobile internet. Providing content was the next natural step and the focus shifted to developing apps and monetizing and distributing it. This is where the importance of mobile application hosting became apparent. Without a host, none of these nifty applications will see the light of day. Wireless Application Service Providers like Integrat can be approached to do the hosting for you so you do not have to worry about it. They will give you a stable and secure environment to deploy your application and provide you with advice and technical support along the way. When choosing a host it is wise to do your research so you can select the one best suited to your needs. Insist on fast and reliable service – the success of your application depends on mobile application hosting as well. Don’t settle for second...
