Mobile Marketers Have Golden Opportunity To Give Consumers What They Want

Mobile Marketers Have Golden Opportunity To Give Consumers What They Want

Live chat is becoming the new next big thing in customer service. And, judging by some recent informal polling conducted over dinner, South African consumers seem to love it. It’s easy to see why if one considers how we like to communicate these days. Text is king. Few of us relish dialing into a call centre for reasons as simple as the fact that most local consumers do from our cellphones and mobile calls to customer care centres still aren’t toll free. Aside from how we communicate in 2016, let’s also look at when we communicate. The explosive recent growth in free Wi-Fi hotspots means many South Africans are doing their admin in coffee shops and other semi-public areas. This, of course, means few of us are comfortable dialing a contact centre and having a very public and loud spat with whatever large corporation is annoying us that week. Even if hundreds of thousands of us do still work in traditional office environments with desk phones, the ever-popular open plan design again means text-based communication with call centre agents is preferred for privacy reasons. How utterly convenient to be able to engage in written customer communication while one’s furious keyboard typing is mistaken for work by impressed colleagues. When it has become so obvious what connected people prefer, it’s disappointing to read that over 70% of online retailers do not care enough about their customers to properly address their communication preferences, according to OpenMarket research after polling a selection of online retail operations. The eye-opening research revealed that 64% of consumers prefer texting vs a voice call for customer...
Start Small In The Quest For Personalisation

Start Small In The Quest For Personalisation

It is becoming something of a corporate cliche to quote Gartner when making a point. However, what always seems like the businessperson’s favourite research house really does produce some quality research. This is equally so in the world of mobile marketing. For instance, a recent statistic from Gartner revealed that in 2016, 89% of marketers expect to compete primarily on the basis of the customer experience delivered by their brand, product and service. What that’s really saying is forget corporate history, throw away brand pedigree and all the nice-to-have activities that have polished your brand over the years, what really matters is the here and now of customer service. I believe that the post-recession years have meant consumers are counting every cent and brands are only as good as the last time they impressed the consumer during a direct interaction. And it appears Gartner’s research agrees with this view. What this means for the mobile marketers is that direct, personal and upfront is where’s it’s at. Consumers are no longer impressed by a 100 foot billboard in the distance. The days of blasting out uniform advertising to consumers are finished. Today’s mobile users want personalised marketing and companies need to respect this by building relationships with their customers. Fortunately, mobile marketing technology offered by knowledgeable specialists like InTarget allow us to connect with individual mobile users in new cost-effective and powerful ways. Central to all of this is the collection of the data that makes personalisation possible. Brands simply have to collect data if they are to propose more relevant offers to individual consumers. Today’s blog is not the...
Mobile Should Close The Product Offering Loop

Mobile Should Close The Product Offering Loop

Sometimes, we’re so focused on the amazing tools of our trade that we forget mobile marketing is about moving products and services. When you’re dealing with such powerful mobile platforms as InTarget’s ‘Please Call Me’ text tags which literally tens of millions of people interact with each day, then it’s easy to be underwhelmed by what you’re trying to push. I had this thought recently while watching an advert for pizza. The marketer had put together a fantastic selection of options on its mobile and web platforms where customers could essentially build their own meal. People had come up with some amazing combinations. It all looked so high-tech until you realise it still means some guy on a fossil-fuel-eating motorbike has to bring it to you. If you really think about it, it’s a strange product mix because you’re buying the delivery service as well which hasn’t changed for decades. Perhaps our role as mobile marketers to is attempt to get our clients – and their clients – to implement mobile right across the product offering and not just within the core product. In the example above, what was missing was a mobile extension that completed the circle. For customers wanting to collect the order they built on their handset’s mobile browser, perhaps a location-based mobile service tells the retail restaurant the client is waiting in their car? McDonald’s had a different issue recently, compared to not closing the loop with mobile. It built a microsite that was central to a “Create Your Taste” promotion. This online burger customisation tool led to a barrage of offensive results. While word...
Mobile Coupons Set For Further Growth In Tough Times

Mobile Coupons Set For Further Growth In Tough Times

During a recent skim through some international mobile marketing news headlines, I noticed a press announcement from the parent company of America’s second-biggest pharmacy chain, Walgreens. Apparently, in-store and online chemist customers now have the ability to redeem mobile coupons. I thought surely this has to be some small tweak to the current mobile marketing offering of this massive 370 000 employee business as they cannot be that far behind in the game? I had recently played around with the mobile coupon offering of one of South Africa’s major retailers and I recalled, looking at the Walgreens press release, how impressed I had been. We really have some outstanding retail organisations in this country that simply get mobile marketing, and mobile coupons in particular. Of course, a major reason why South African retailers understand the power of a potential 55 million population accessing mobile discounts is because they have great mobile marketing advice from specialist advisors like InTarget. Shoprite Checkers, for example, launched Eezicoupons mobile coupons as far back as four years ago, in the process becoming the first SA retailer to enable consumers to get instant shopping discounts on their cellphones. InTarget’s experience is that a huge number of consumers admit that they actively search for mobile coupon rewards on their phones before making purchase decisions. That’s significant. In conclusion, coupons are not the sexiest of mobile marketing tools but they have come a long way from mom cutting up pages of the things over the kitchen table. Their appeal to consumers will only increase as our sluggish economy keeps shedding jobs. They definitely are worth taking another...
New Industry Talent For Intarget Mobile Advertising

New Industry Talent For Intarget Mobile Advertising

Seasoned mobile industry veteran Grace Mlimo has joined the InTarget team as Vice President: Mobile Solutions. Former Vodacom and MTN executive Grace joins one of South Africa’s foremost wireless application service providers (WASPs) at an exciting juncture in its decade and a half history. The provider of mobile marketing and advertising solutions recently completed a rebranding exercise to better position it as the mobile aggregator of choice to African corporates and their marketing and advertising agencies. Grace’s most recent tenure was as Regional Business Development executive for Clickatell, also a leading WASP. “South Africa’s mobile marketing industry has burst its banks and it’s no secret that today’s growth is coming from other African markets. I’m thrilled to be able to help InTarget explore opportunities as a fully-diversified mobile advertising solutions provider with an expansionist culture,” says Grace. As VP: Mobile Solutions, Grace’s role covers all VAS-related business. “Grace comes with a fantastic telco pedigree, having achieved significant success at the continent’s biggest mobile network operators and at the biggest SMS aggregator in the world. She is welcomed as a key team member,” said Herman Cremer, InTarget South Africa CEO. As one of South Africa’s most established WASPs with a 15-year pedigree, InTarget provides mobile advertising, aggregation, premium SMS, mobile billing and bulk SMS services across the African continent. It has an enviable record of commercialising mobile advertising platforms in 32 African and Middle East...
Client Service Delivery Boost For Intarget Mobile Advertising

Client Service Delivery Boost For Intarget Mobile Advertising

The appointment of Nomathemba Mokoena as Group Vice President: Mobile Advertising at InTarget is a huge coup for the mobile marketing leader and a tremendous boost for seamless client service delivery. This is the first time InTarget has appointed a group-wide executive to integrate all advertising work across the organisation, in consultation with InTarget’s country managers and the different business unit heads. Thembi was previously Group Media Strategist at RamsayMedia, a subsidiary of Caxton Group. A self-confessed media lover, she claims to have ‘a never-ending crush on the industry’. “My passion is to ensure that the messages we communicate to our audiences are crisp and clear the first time. InTarget is the perfect vehicle to help me design the very best mobile campaigns for valued clients,” she says. InTarget is a wireless application service provider (WASP) with a 15 year pedigree. The provider of mobile marketing and advertising solutions last year completed a rebranding exercise to better position it as the mobile aggregator of choice to African corporates and their marketing and advertising agencies. As VP: Mobile Advertising, Thembi will report directly to the Group CEO. “As VP of Mobile Advertising for a mobile advertising company, Thembi’s role cannot be overstated. We welcome her as a key team member,” said Herman Cremer, InTarget South Africa CEO. As one of South Africa’s most established WASPs with a 15-year pedigree, InTarget provides mobile advertising, aggregation, premium SMS, mobile billing and bulk SMS services across the African continent. It has an enviable record of commercialising mobile advertising platforms in 32 African and Middle East...
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