Mobile ROI Outperforms Traditional Media

During the course of this blog, InTarget has referred to some impressive facts and statistics to illustrate the growing power of mobile marketing. We’ve told you that four out of five smartphone users check their phones within 15 minutes of waking up. You’ve read that 91 percent of adults keep their smartphones within arm’s reach and there will soon be 1.4 cellphones for every human being in South Africa. But all of this points to the relatively fluid concept of awareness. What about some hard measures of Return On Investment (ROI)? How exactly does mobile marketing ROI measure up when stacked against traditional media counterparts? Pretty well, it turns out. Let’s take a closer look. According to CallFire.com, over 95% of texts are read by mobile phone users. This ‘open rate’ outperforms both email marketing (around 10-20% open rate) and direct mail flyers. SMS marketing also leads in conversion rates at 8.2%, with both email and direct mail conversion rates each staying at around 1.7%, according to a 2010 report by the Direct Marketing Association. In general, the cost-per-acquisition for mobile campaigns is not only much lower than traditional campaigns, mobile marketing is a much more intimate relationship building experience. The reason mobile marketing ROI performs so well against media such as outdoor, print and television is that the highly-personalised nature of the approach is such that wastage is virtually eliminated. InTarget helps clients ensure that their mobile marketing spend goes directly to where it was intended: the eyeballs of highly-engaged potential...
Mobile Enables Customer Retention Management

Mobile Enables Customer Retention Management

CRM, or customer relationship management, is one of the best-known business philosophies and is usually defined as an approach to managing a company’s interaction with current and future customers. The goal is to improve relationships with customers so that they essentially remain customers. Mobile marketing has a massive role to play in CRM. In fact, because mobile marketing is so personal and enables brands to interact directly and intimately with end users, it gets directly to the heart of the matter and transforms Customer Relationship Management into Customer Retention Management. InTarget has outlined three reasons why mobile marketing can help organisations retain customers by deepening the engagement with them: 1. You’ll be up to date: Some 97 percent of mobile users open a text message within four minutes of receiving it. Because mobile marketing platforms can be easily updated and tweaked, mobile ensures you’ll always be timely and relevant. Never being out of date greatly increases the chances that SMS mentioned above will be acted upon. 2. You can be ubiquitous because mobile means you can extend everything you need to say to customers across all platforms like Facebook, Twitter and more. This greatly increases the chances of mobile being used to broadcast brand experiences. 3. You’ll be perceived as caring and responsive. Mobile technology enables brands to jump on any potentially negative issues as soon as a problem arises, and turn it into a positive example of problem solved. Being rapidly alerted to marketing challenges means damage can be contained and customers...

Key Mobile Marketing Learnings For 2015, 2016 & Beyond

As we say hello to 2016, and welcome all the opportunities that a brand new 12-month stretch holds, it’s perhaps pertinent to review some of the key mobile marketing learnings of the year that’s gone before us. Here are InTarget’s “Mobile Marketing Top 5”: 1. A good mobile campaign can directly translate into feet in stores, or tangible online purchases when time limits are applied to the special offer one is transmitting via SMS or OTT channels such as WhatsApp. Time limits add an immediacy that helps move stock. 2. The humble text message is an effective method of bulk one-to-many communication and one of the key tools in the mobile marketer’s tool kit. Underlining this, one overseas study found that in excess of 94% of all commercial text messages are actually read by the recipients. 3. Far from only competing for ad spend, mobile and traditional advertising are a perfect fit. The cellphone enables deeper and richer engagement with more traditional forms of media. The cellphone’s connected SIM card turns the mobile into a transactional device and means that users can rapidly respond to any promotion or invitation to interact with a brand displayed on radio, television, billboards, in magazines and other media. 4. The ‘Please Call me’ service holds enormous commercial opportunities for advertisers and is easily the jewel in the mobile marketing crown. Good news is that the golden opportunities made possible by Please Call Me can be exploited by practically any brand in South Africa and beyond through InTarget’s text-based ads tagged onto the end of Please Call Me messages. Text Tags are push notification...

Mobile The Low Cost, High Impact Marketing Option

With the International Monetary Fund (IMF) reducing its GDP outlook for South Africa to a dismal 1.3% for next year, from an initial acceptable forecast of 2.1%, it’s clear that demand for goods and services will continue to be weak in 2016.   This translates into lower revenue potential and bottom lines that will feel the pressure next year. The obvious solution is for organisations to cut costs while seeking more efficient ways of marketing their wares. Mobile marketing scores highly in both the cost savings and efficiency departments.   Let’s take a look at exactly why the mobile route offers a cost-effective options for marketers:   1. Mobile’s measurability means wastage can be virtually eliminated. The fact that cellphones are very personal devices means that brands know who they’re interacting with, when, where and how. Inefficient campaigns can be rapidly identified as such and replaced with campaigns that hit the mark.   2. Mobile shortens the time between consumers identifying a need and the subsequent transaction required to satisfy that need. This greatly improves cash flow. In addition, costs are reduced by streamlining the channel and reducing the number of actions required to purchase.   3. Mobile eliminates the need for a dedicated, on-the-ground, cold-calling sales force. No more petrol cards, expense accounts and management fees associated with going direct to the consumer – courtesy of mobile technology – can radically reduce marketing costs.   Over the past several years, the cost of conducting a mobile marketing campaign has been reduced dramatically. This is particularly true with text-based campaigns as the cost of individual bulk SMS messages has...

Mobile Marketing Easily Integrated Into Brand Campaigns

Far from being a threat, traditional media such as print, radio, television, and outdoor is perfectly-positioned to integrate mobile marketing technology into brand campaigns. Let’s take a look at some real benefits that mobile marketing holds for traditional brand custodians: 1. The Internet is easily reachable through the mobile web South African marketers have been hearing about the potential of the Internet for at least the last two decades. However, in a country with limited desktop and laptop penetration, reaching the online audience was always going to be tricky. Enter mobile. Phenomenal and growing feature phone and smart phone penetration in this country means traditional marketers can now easily connect with millions of current and potential customers who are also web users via their handset browsers. 2. Mobile has a certain cachet that traditional just doesn’t doesn’t have Mobile technology – and by extension mobile marketing – is sexy and that’s an attribute that a billboard by the side of the highway just doesn’t have. Mobile marketing can infuse that X Factor into traditional campaigns so valued by the young and on-trend. Essentially, mobile can deliver real reputational benefits – and that’s aside from its positive impact on the bottom line. 3. Mobile is so easily integrated into traditional campaigns As long as marketers are willing to partner with trusted mobile marketing advisors like InTarget, mobile elements can very easily be integrated into traditional media. Often, this is as simple as printing an SMS short code onto promotional...