by anton | Oct 25, 2013 |
Speech-enabled IVR (Interactive Voice Response) systems can provide numerous benefits to a business that is serious about customer service. the keypad. Often callers are in a rush or they get distracted and push the wrong button, sometimes ending the call accidentally. Being able to talk to the system could go a long way in preventing redials. Interactive Voice Response systems that have a feature called voice print technology allow a system to recognize a specific customer’s voice. This gives a customer added security and privacy, especially when it comes to conducting financial transactions over the phone. Need an IVR system for your business? Get in touch with Integrat via phone or email right...
by anton | Oct 16, 2013 |
A business offering LBS (Location Based Services) have to keep their clients coming back for more. After all, the use of the service isn’t a one time thing. Clients need to re-use the service time and again to make the service profitable for the owner. With GPS technologies advancing in leaps and bounds, it makes it easier for from their competitors. Who would have thought that Location Based Services could get so innovative? Now ask yourself: are you getting the most out of your mobile applications? And if you don’t make use of LBS – don’t you think it is time to start? What are you waiting for – call Integrat today and get your geomarketing...
by anton | Oct 14, 2013 |
Mobile users might have initially eyed Location Based Services with a little distrust, but the use of the service has increased dramatically in only a short while. A recent survey done by the Pew Research Center’s Internet Project revealed a few interesting facts about how because they were worried about other people or companies being able to access that information. Location Based Services will most likely grow more popular in the coming years as technology advances and we are able to invent new and creative ways of using these types of...
by anton | Oct 11, 2013 |
Many companies successfully make use of IVR (Interactive Voice Response) systems to tend to their customer queries. You don’t have to own a gigantic company to implement such a system – even to hold for the first available consultant but need to leave a quick message. The system allows for interactive, two-way communication that will transpire to quicker handling of customer complaints and questions. It is very simple to use – a caller only needs to press a few buttons and she has an array of information available. When looking at the construction of an IVR system, a number of components are needed to make it work. Usually a computer, containing a telephony board/card and IVR software, is hooked to a company’s phone line. The software allows for pre-record greetings and menu options that a caller can select using his telephone keypad. If the Interactive Voice Response system has speech recognition capabilities, the software is a bit more complex because it has be sophisticated enough to understand names and long strings of numbers. If you want to know more about the wonderful use of IVR systems, drop us a mail or give us a call right now! Our expert consultants are standing by to take your...
