The benefits of speech-enabled IVR systems

Speech-enabled IVR (Interactive Voice Response) systems can provide numerous benefits to a business that is serious about customer service.

the keypad. Often callers are in a rush or they get distracted and push the wrong button, sometimes ending the call accidentally. Being able to talk to the system could go a long way in preventing redials.

Interactive Voice Response systems that have a feature called voice print technology allow a system to recognize a specific customer’s voice. This gives a customer added security and privacy, especially when it comes to conducting financial transactions over the phone.

Need an IVR system for your business? Get in touch with Integrat via phone or email right now!



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