by anton | Feb 21, 2014 |
Last year some WASPS came under fire for not adhering to mobile Compliance Management in accordance to the WASPA code of conduct. What exactly happened there, and how can it be prevented in the future? City Press reported in May 2013 that an alarming amount of mobile users were complaining about mysteriously loosing airtime, only to discover that they were billed for content/ services they claimed they did not subscribe to. The Daily News also published an article about the non-Compliance Management of some WASPS in October 2013. They explained that as with disputed debit orders, the onus is on the company receiving the that consumers need to be told about the status of their bill and asked if they would like to continue with the service.” Also, WASPA’s code of conduct requires its members to do a “double opt-in” – requiring subscribers to confirm their agreement to being subscribed to a certain service. Integrat takes Compliance Management and Customer service very seriously. Clients who sign up with us are advised in terms of Compliance and we are available to review adverts and to test services. Once services are launched our call center agents monitor these for Compliance and report any violations or possible...
by anton | Sep 27, 2013 |
When dealing with a wireless application service provider (WASP) a client has certain rights, and in turn, the provider should conduct their business in a way that is compliant with WASPA’s guidelines should they be a member of the organization – like Integrat. Let’s have a look at the compliance management of an ethical WASP. They don’t promise services they are unable to provide and their services must not be unreasonably prolonged or delayed. However, a WASP is not liable for failure to provide a service due to circumstances beyond its control. They respect the intellectual property rights of their clients and other parties and will not knowingly infringe such rights. That being said, a WASP should also not transmit or publish illegal content and if they are aware of such content, they should report it to the relevant authorities. The same can be said for services or promotional content that is not considered decent. This includes explicit violent or sexual presentations, promotion of racial disharmony, inducing an unacceptable sense of fear or anxiety, or any material that are meant to debase, degrade or demean. Mobile compliance management also refers to data protection in that a WASP will take all reasonable measures to prevent unauthorized or unlawful access to, interception of, or interference with any data. A WASP should provide their full contact details on their website, including the registered company name, telephone and fax numbers, e-mail address the WASPA Code of Conduct. Procedures should be in place to allow clientele to lodge complaints regarding the services provided. Members must acknowledge receipt of complaints expeditiously, and must respond to...
by anton | Sep 23, 2013 |
Mobile compliance and customer service are very important to us at Integrat. That is why we are fully compliant with WASPA – the South African Wireless Application Service Provider’s Association. As with any public communication medium, mobile users are also subject to potentially harmful or rules with penalties that range from hefty fines to suspension from the organisation. As part of Integrat’s compliance management and customer service, we offer support and advise in terms of handling and resolving...
