Here’s something to think about on this wintery Wednesday: if one considers that 91% of mobile phone owners keep their phone within a one metre radius, 24 hours out of every day, why then do marketers bother with any other type of media?
With South African mobile penetration hovering around the 130% mark, it just doesn’t make sense to adopt the ‘spray and pray’ approach that is mass media television advertising, for example, when brand owners can go direct to the source of their future good fortunes: the end mobile phone consumer who probably spends more time looking at that little screen than anything else. Just think about that for a second – the consumer’s spouse, job, and dog, easily get less attention than that SIM card-loaded marketing dream device.
When I started out, the often-quoted statistic of 2% was usually trotted out as an example of a good response to a direct mail campaign. Two percent was the holy grail for the direct marketer – if you got 2 out of every hundred people to respond to your offer, you uncorked the sparkling wine and made an excited call to your client on your Motorola StarTac at R2.75 a minute.
The irony is that the device you were making the client call on, would in two decades be responsible for unheard of consumer recall and response rates of 13%!
Mobile phone users are able to respond to marketers so rapidly, and in such impressive numbers, because of the SIM card that is an integral part of every cellphone. And because about half of all mobile phone users in the world are on prepaid plans, that SIM card is usually loaded with airtime that can be easily converted into spend on products and services. To put it plainly, the mobile phone user is a motivated, engaged, and cash-flush consumer. Now what could be better than that?
Let’s deliver the coup de grace to ancient forms of consumer engagement by highlighting seven features that are unique to mobile phones, as identified by one Tomi Ahonen:
1. The mobile phone is personal.
2. The mobile phone is always carried.
3. The mobile phone is always on.
4. The mobile phone has a built-in
5. The mobile phone is available at the
point of creative inspiration.
6. The mobile phone can provide
accurate audience measurement.
7. The mobile phone captures the social
context of media consumption.