What is the use of an Automated Voice Dialling system?

An Automated Voice Dialling system can be implemented by any kind of business in any industry. Depending on what you are trying to achieve, the system can provide you with multiple outcomes.

It can save you money: Saving on operating costs is probably the biggest drawcard for business owners when it comes to choosing communication channels. Just like the name suggests, an automated voice dialler can be programmed to perform certain telephony functions without the assistance of a live consultant. In other words, the system doesn’t need a nanny to constantly watch and monitor every minor little thing it does. Not only does this mean fewer employees, but also less money spend on overtime.

It can eliminate mistakes: Every so often, it happens that two consultants deliver two very different messages to a customer. This can lead to a lot of confusion and frustration. Not with an Automated Voice Dialling system. It can help to eliminate human mistakes. Every customer who corresponds with your business over the phone will hear the exact same message every time.

It puts you in contact, fast: If there is some kind of emergency, the last thing you want to do is take forever to get a hold of your customers. Think about entities like law enforcement, emergency services or even schools. Imagine you want to warn all the parents at your school not to bring their children because the roads are flooded, but you only have ten staff members who have to dial every parent by hand. If you have an automated dialling system, you could reach the parents in a heartbeat.

It can be whatever you want it to be: Because these systems are so flexible, you can use it to achieve different outcomes for different campaigns. For example: you aren’t bound to one pre-recorded message; you can make a new one every day and use a different voice talent if you wanted to.

Do you need any more convincing? Why not drop us a line at Integrat and we will gladly explain to you how our Automated Voice Dialling systems work.

Herman Cremer
A seasoned professional with 20 years of experience in digital & mobile solutions and advertising.

 

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