Good communication is the key to keeping your customers happy. Bulk SMS and two-way texting can provide a solid platform for great customer service.
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example: a customer can send a specific short code for checking an account balance or buying a product. Because the company has all the details of the customer on the basis of their cell phone number, they can easy handle the query or return the call.
Two-way mobile communication can help to alleviate some of the pressure on your call centre and customers can obtain the necessary help and answers faster.
Interested in adding Bulk SMS to your customer communication tool box? Then give Integrat a shout! We supply mobile products and services that will take the Mission Impossible out of your customer interaction