It is much easier for the small business
If a caller has been struggling with the mechanical assistant for five minutes, they don’t want to engage with staff who can’t provide assistance either. If the operator can enlighten callers on where they went wrong/ what all the options entail, the callers will have a better understanding of how to use the system more effectively next time.
Need an Interactive Voice Response system for your company? You have come to the right place! Get in contact with Integrat right now and we will take you through the process.