What is Interactive Voice Response?

Interactive Voice Response (IVR) is an automated system used by companies to

and call center Automatic Call Distributors (ACDs).

  • IVR experts: you can’t have equipment without people at the helm to develop, implement and run it. Your company will need employees to keep an eye on the configuration and monitor the reliability of the Interactive Voice Response system as well as man the telephone lines.
  • IVR can save you cost and time and help your business to operate smoothly. Your business will have a recognisable and professional voice front, and your telephone operators will be able to produce a better quality service without the frustration of dealing with wrongly dialled numbers, prank calls, or calls routed to the wrong departments.

    Integrat offers IVR as one of our mobile-based products. Why not give us a try?



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